The lead clinic managers manage the inbox for any new cases and will assign cases to CMs as they come in.
When you are assigned a case,
The lead CMs will tag you in the CM GroupMe and provide basic info about the case (evaluation type, attorney name, deadline). Please like the message to confirm you are able to take the case. Once you have liked the message, you are responsible for this case.
The lead CMs will add your label to the case request in the MSHRP inbox
Once you receive a case, it is completely yours!
Quick overview of what to expect (full instructions for each of these steps can be found in this document so don’t stress!):
Contact the attorney and obtain pertinent information about the case
Enlist a provider in our network to perform the evaluation
Coordinate the evaluation (you have first dibs on shadowing!)
Ensure the affidavit is completed and uploaded by the deadline
Follow up with the attorney regarding case outcome